Appeal & Complaint

Purpose: To describe the procedure for appeals and to ensure that the appellant’s complaint is dealt with in the most effective manner.

Scope: Appeals Received by ISC Control.

Responsibility: CEO/MD

Introduction: An applicant, a certified company or any interested party may appeal against a decision of ISC Control. The matter is referred to the Appeals Panel whose decision is final. This Procedure is also publicly available on ISC Control website www.nqcab.org.