ISO 10002 2004 Quality Management – Customer Satisfaction Certification

ISO 10002:2004 gives guidance on the procedure of complaints handling related to products within an organization, including planning, design, operation, preservation and development. The complaints-handling procedure described is appropriate for use as one of the procedures of an overall quality management system.

The handling of complaints through a procedure as described in ISO 10002 should improve client approval. Encouraging customer feedback (including complaints) should offer opportunities to maintain or develop client loyalty and approval, and progress domestic and international competitiveness.

Benefits of ISO 10002:2004

  • Resolving complaints to the approval of the complainant and the organization
  • Customer-focused approach to resolving complaints.
  • Obtain information on new expectations.
  • Recognize trends and therewith remove causes of complaints.
  • Basis for frequent review and analysis of the complaints-handling procedure
  • Encourage personnel to develop their skills in working with clients.

ISO 10002 2004
Quality Management
Customer Satisfaction Certification

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Global Recognition

Selecting the right organization or certification body that offers qualitative and credible training and certification services can be a challenge. However, by choosing an accredited certification body, such as ISC Control, proves that you follow best practices, up to speed, and trustworthy.

Professionals who pursue a ISC Control con certification credential will benefit from the recognition in domestic and overseas markets. Being accredited by some of the strictest and most reputable accreditation bodies in the world gives us global recognition.