Quality Policy
Quality Policy
ISC Control is having the Impartiality Policy and Top Management understands the importance of impartiality in carrying out its management system certification activities, manages conflict of interest and ensures the objectivity of its management system certification activities.
- Audit staff are prohibited from participating in the Audit of any organization to which they have given assistance, by consultancy or training (other than professionally registered auditor training), or where they have any financial or commercial interest for a minimum period of 2 years prior to the date of application of the organization for registration.
- When assigned to a particular contract, Audit /ROHS staff shall not disclose or discuss any detail; before or after the Audit; to any member of staff other than their direct Management or other members of the team, as required by the Auditor Agreement & Confidential Information and No Conflict-of-Interest Agreement signed on commencement of employment.
- All staff internal & external shall sign a conflict of Interest and confidentiality agreement.
- ISC Control staff, Auditors(external/Internal), Experts are prohibited from engaging in implementation activities or any other form which may harm impartiality issue.
- Assist in developing the policies relating to impartiality of ISC Control certification activities.
- Counteract any tendency on the part of ISC Control to allow commercial or other considerations to prevent the consistent objective provision of certification activities,
- Advise on matters affecting confidence in certification, including openness and public perception and
- Conduct a review, at least once annually, of the impartiality of the audit, certification, and decision-making processes of the certification body. Other tasks or duties may be assigned to the committee provided these additional tasks or duties do not compromise its essential role of ensuring impartiality.
ISC Control “the Certification Body” aims to promote, encourage awareness, environmental responsibility and help to continuously improve certification management issues within industry, commerce, and the public domain. We understand the importance of impartiality in carrying out our management system certification activities, manage conflict of interest and ensure the objectivity of our management system certification activities.
We wish to achieve our aims as a major international certification body and recognize that effective management of our customers, our staff, our certification process, and our business results makes good business sense. It will be a fundamental and integral part of our business strategy.
- Offering an national & international certification service in accordance with ISO 17021 that is fair impartial and objective to all who wish to avail themselves of our service,
- Providing our customers with a professional service that is perceived to add value to their business and satisfy their expectations,
- Practicing sound certification principles through competent staff and overseas Managing Agents and Agents,
- Caring for and valuing our staff,
- Brief and train our staff to deliver Audits that satisfy our customers, supervisory body, and the standard we set,
- Developing an open exchange of information with organizations and the public on the certification service that we offer,
- Continuously improving the certification service, we offer,
- Practicing sound business principles to manage the certification body and give a return on our shareholder’s investment,
- Communicating this policy to our staff, customers and interested parties.