ISO 20000 – Information Technology Service Management System

ISO/IEC 20000-1:2005 promotes the adoption of an integrated procedure approach to efficiently transport managed services to meet business and client needs. For an organization to function efficiently it has to recognize and manage numerous linked activities. Co-ordinate integration and implementation of the service management procedures give the ongoing control, greater effectiveness and opportunities for constant development.

The main parties that may take precise interest in ISO/IEC 20000 are suppliers of IT service management services, businesses outsourcing their IT services, businesses managing their own IT services and all suppliers wishing to benchmark their existing IT service management services.

The execution of ISO/IEC 20000 will make sure proactive working practices capable to deliver high levels of client service to meet their business requirements. ISO/IEC 20000:2005, which is issued in two parts under the general title, Information technology – Service management, will allow service suppliers to understand how to improve the quality of service delivered to their clients, both internal and external.

Part 1: ISO 20000-1 Specification offers necessities for IT service management and is applicable to those dependable for initiating, implementing or maintaining IT service management in their organization.

Part 2: ISO 20000-2 Code of practice stand for an industry consensus on leadership to auditors and assistance to service suppliers planning service developments or to be audited against ISO/IEC 20000-1:2005.

ISO 20000 – Information Technology Service Management System

The implementation of ISO 20000 has increased rapidly in the international market for the IT services providers and has become a competitive advantage for IT Organizations.

Target Audience

ISO / IEC 20000 applies to all Organizations that rely on efficient management of IT services, regardless of their size or scope of activities.

ISO 20000
Information Technology
Service Management System

The benefits:

The benefits that can be gained from the implementation and certification against ISO / IEC 20000 are:

  • Reduced operational cost due to the reduction of the time spent on applications and software design and the reduction of the malpractices in designing and developing applications and software.
  • Reduction of risks and, therefore, of the cost of external provided services
  • Strengthening of the Organization’s reputation

Certification Process / Required Documents

The Organization interested to achieve certification against ISO 20000 Standard requirements contacts ISC Control and fills in the certification application

An initial audit is conducted and, if successful, a certificate of compliance is issued that is valid for 3 years, provided that the organization undergoes an annual audit.

Why Choose ISC Control as Your Certification Body?

Global Recognition

Selecting the right organization or certification body that offers qualitative and credible training and certification services can be a challenge. However, by choosing an accredited certification body, such as ISC Control, proves that you follow best practices, up to speed, and trustworthy.

Professionals who pursue a ISC Control con certification credential will benefit from the recognition in domestic and overseas markets. Being accredited by some of the strictest and most reputable accreditation bodies in the world gives us global recognition.